Delivery Policy

1. Delivery Options

We currently serve the Pretoria / Garsfontein area with local delivery and free customer pickup.

2. Delivery Area

We deliver to addresses within the Pretoria / Garsfontein area. If you're unsure whether we deliver to your area, please contact us on WhatsApp before placing your order and we'll confirm.

3. Delivery Timeframes

We aim to deliver your order as quickly as possible. Typical timeframes are:

• Same-day delivery: Orders placed and paid before 11:00 AM (subject to availability)
• Next-day delivery: Orders placed after the cut-off or during high-demand periods
• Pickup: Ready within a few hours of payment confirmation

We will confirm your delivery time via WhatsApp once your order is placed and payment is received.

4. Frozen Product Handling

Our chicken products are frozen and delivered in insulated packaging to maintain temperature during transit. Because our products are perishable frozen food:

• We only deliver to addresses we can reach within a reasonable time to maintain the cold chain
• Please ensure someone is available to receive the order
• Place products in your freezer immediately upon receipt
• Do not leave frozen products unattended for extended periods after delivery

5. How It Works

1. Place your order and complete payment securely via PayFast on our website.
2. You'll receive a WhatsApp confirmation from us with your estimated delivery window.
3. On delivery day, we'll message you when we're on our way.
4. Receive your order, check the packaging, and pop everything straight into the freezer.

6. Failed or Missed Delivery

If you are not available to receive your order at the agreed time:

• We will contact you via WhatsApp to arrange an alternative time
• If we are unable to deliver due to the customer's unavailability, a redelivery fee may apply
• We cannot leave frozen products unattended without prior arrangement

7. Order Issues on Delivery

If your order arrives with damaged packaging, incorrect items, or incomplete quantities, please:

• Take photos of the issue immediately
• Contact us on WhatsApp within 24 hours of delivery
• We will resolve any errors at no cost to you

For full details on returns and refunds, see our Refund Policy.

8. Contact Us

For delivery queries, schedule changes, or area confirmation, reach out to us directly:

• WhatsApp: +27 69 427 4833
• Email: aplusmarket1010@gmail.com
• Address: 278 Malcolm Street, Garsfontein, Pretoria, 0042